Plinko Game Terms & Conditions – A Complete Guide for Malaysian Players

1

General Terms & Acceptance

These Terms & Conditions constitute a binding agreement between you ("Member" or "User") and plinko game ("Platform," "we" or "Company"). This document governs your access to and use of all services offered through https://plinkogame.run, including live casino, Sports Betting, lottery, blackjack, slots and all other related services.

By completing your account registration, you confirm that you have read, understood, and agreed to be bound by all the terms stated herein, as well as Privacy Policy and Responsible Gambling Policy us, which form part of this agreement as a whole.

Plinko game reserves the right to amend these Terms & Conditions from time to time. Any material amendments will be communicated to members via their registered email and in-platform notifications at least 7 days before the changes take effect. Continued use of the platform after that notice period constitutes acceptance of the revised terms.

2

Member Eligibility

To register and use the plinko game service, you must meet all of the following eligibility requirements at all times:

• Age Requirement: You must be at least 18 years of age. plinko game actively verifies member ages and will suspend any account suspected of belonging to an underage individual without prior notice.
• Location: You must be in a location where access to the plinko game platform is not prohibited by local laws applicable to you personally.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement. Individuals who have been declared legally incompetent are not eligible to register.
• One Account Only: Each individual is entitled to one plinko game account only. Registering or using more than one account, whether under your own identity or another person's, is a serious violation of these terms.
• Accurate Information: All information you provide during registration must be accurate, complete, and current. Providing false information is grounds for account termination and forfeiture of balance.

3

Account Registration

Registering an account with plinko game is free and takes less than 2 minutes. During registration, you are required to provide the following information accurately:

• Full name as stated on your Malaysian identity card (MyKad)
• An active email address that you fully own
• A Malaysian mobile number registered in your name
• A strong password of at least 8 characters containing a combination of uppercase letters, lowercase letters, numbers, and symbols

Plinko game reserves the right to request additional documents for identity verification (KYC) purposes at any time, including a copy of your MyKad and recent bank statements. KYC checks are typically carried out before processing withdrawals exceeding RM 5,000 or when unusual account activity is detected. Failure to complete KYC within the specified timeframe may result in a temporary account suspension.

Your account password is solely your responsibility. Do not share it with anyone, including plinko game support agents — we will never ask for your password through any communication channel.

4

Deposits & Payments

Plinko game supports all major Malaysian payment methods for seamless member deposits. All financial transactions are secured with 256-bit SSL encryption — the same standard used by Malaysian banking institutions.

Accepted deposit methods include Touch 'n Go eWallet, DuitNow, GrabPay, ShopeePay, Boost and FPX (Maybank2u, CIMB Clicks, and other local Malaysian banks that support FPX). The minimum deposit is RM 10 with no maximum limit for regular deposits, subject to the limits of your chosen payment method.

• Processing Time: Deposits via e-wallet (Touch 'n Go, GrabPay, ShopeePay, Boost) and DuitNow are typically credited instantly or within 5 minutes. Deposits via FPX/internet banking take between 5 and 15 minutes.
• Currency: All transactions on plinko game are conducted in Malaysian Ringgit (RM / MYR). No payment methods in foreign currencies are accepted.
• Third-Party Deposits: Depositing using an account or e-wallet belonging to another person is strictly prohibited. If a third-party deposit is detected, the associated balance may be frozen pending the outcome of an investigation.
• Personal Deposit Limits: You can set your own daily, weekly or monthly deposit limits in your account settings as a self-control measure. Limits can be reduced immediately, but increasing a limit requires a 48-hour cooling-off period.
• If Your Deposit Fails: If your deposit fails to process but your account has been debited, please contact the plinko game support team with a screenshot of the transaction as proof. We will resolve this within 24 business hours.

5

Fund Withdrawals

Plinko game is committed to processing all valid withdrawal requests promptly and without unreasonable delay. This is part of our commitment to being the most trusted platform in Malaysia.

• Standard Processing Time: Withdrawal requests are processed within 15 to 30 minutes for most members to e-wallets or FPX Malaysia accounts. Platinum VIP members enjoy express withdrawals within 10 minutes.
• Minimum Withdrawal: The minimum withdrawal amount is RM 30 per transaction.
• Withdrawal Methods: Funds may only be withdrawn to the same or equivalent payment method used for the deposit. Withdrawals to an account or e-wallet in another person's name are not permitted.
• Withdrawals & Rollover Requirements: Winnings associated with an active bonus are subject to rollover requirements before a withdrawal can be processed. Your own deposited funds (excluding bonus funds) may be withdrawn at any time without any rollover conditions.
• KYC Verification: Withdrawals exceeding RM 5,000 require completed KYC verification. This is standard procedure to protect both you and the platform from fraud.
• Withdrawal Rejected: Plinko game reserves the right to decline or place a hold on withdrawals if there is reasonable suspicion of fraud, money laundering, or a breach of terms. You will be notified with a clear explanation within 24 hours.

6

Bonuses & Promotions

Plinko game offers a wide range of promotions including welcome bonuses, reload bonuses, weekly cashback, monthly VIP bonuses, referral bonuses, and special Malaysian festive promotions. All promotions are subject to specific terms stated on our Promotions page.

• One Active Bonus at a Time: In general, only one bonus can be active in your account at any given time. Exceptions include weekly cashback and automatic VIP bonuses, which operate independently.
• Rollover Requirements: Bonuses received are subject to rollover requirements before any associated winnings can be withdrawn. Rollover conditions are clearly stated for each promotion — for example, a 20x rollover means you must wager 20 times the bonus amount before a withdrawal is permitted.
• Bonus Validity Period: Every bonus has a stated validity period. Any bonus left unused within that period will expire and be automatically removed from your account.
• Bonus Abuse Prohibition: Any attempt to abuse the bonus system — including bonus arbitrage, use of multiple accounts, or systematically placing low-risk bets solely to meet rollover requirements — is strictly prohibited and may result in account termination and forfeiture of all balances.
• Bonus Non-Transferable: Bonuses in your account cannot be transferred to another account or converted directly into cash.
• Right to Withdraw Offers: Plinko game reserves the right to withdraw or modify any promotional offer if it was published due to a technical error, or if widespread fraudulent activity related to that promotion is suspected.

7

Game Rules

All games offered on plinko game — including live casino, slots, blackjack, baccarat, roulette, Sports Betting, lottery and e-sports — operate under specific rules available in the help section of each game.

• Game Results Are Final: All settled game results are final and cannot be amended unless there is clear, verifiable evidence of a technical error.
• RNG & Fairness: All casino games and slots use an independently audited RNG (Random Number Generator) to ensure genuinely random and fair outcomes. Plinko game does not manipulate game results under any circumstances.
• Technical Errors: In the event of a technical error or system failure during gameplay, plinko game reserves the right to void the affected round and return the original stake to the impacted players.
• Sports Betting: For both live and pre-match Sports Betting, the odds displayed at the time the bet is confirmed are the odds used to calculate winnings — not any odds that may change thereafter.
• Betting Limits: Each game and market has minimum and maximum betting limits as displayed in the game interface. Plinko game reserves the right to adjust these limits with reasonable notice.
• Sporting Event Postponement: If a sporting event covered by an active bet is postponed or cancelled in accordance with the relevant sport's rules, the bet will be settled per the rules specified for each bet type — typically, bets are refunded if the event is not completed within 72 hours.

8

Account Security

The security of your account is a shared responsibility between plinko game and you as the account holder. We continually invest in our security infrastructure, but there are steps you need to take to protect your account as well.

• Two-Factor Authentication (2FA): We recommend enabling 2FA through your account security settings. Once activated, logging in will require additional verification via your mobile phone number.
• Password Confidentiality: Do not share your password, PIN or OTP code with anyone, including plinko game support agents. Our agents will never ask for this sensitive information.
• Personal Device: Avoid logging into your plinko game account from public devices or shared computers. If you must do so, ensure you log out completely once your session ends.
• Reporting Suspicious Activity: If you notice any unrecognised activity in your account — including unknown logins, changes to account information, or transactions you did not make — contact our support team immediately via live chat.
• Liability Limits: Plinko game is not liable for any losses arising from unauthorised access to your account due to your own negligence, such as sharing your password or using an unsecured public Wi-Fi network.

9

Prohibited Conduct

Use of the plinko game platform is subject to fair and ethical conduct standards. The following actions are strictly prohibited and may result in immediate account termination as well as applicable legal action:

• Identity Fraud: Registering or using an account under another person's identity, with falsified documents, or with fabricated information is a criminal offence and will be reported to the relevant authorities.
• Hacking & Manipulation: Any attempt to disrupt, manipulate, or exploit technical vulnerabilities in the plinko game platform — including the use of automation software, bots, or scripts — is strictly prohibited.
• Money Laundering: Using plinko game as a channel to launder or conceal illicit funds or criminal proceeds is strictly prohibited and will be reported to the relevant authorities in Malaysia.
• Collusion: Players who collude with one another to gain an unfair advantage in games, particularly in poker or games involving multiple simultaneous players.
• Bonus System Abuse: As stated in Section 6, systematic bonus abuse — including the use of multiple accounts to claim bonuses repeatedly — is strictly prohibited.
• Disruption to Other Players: Any threatening, abusive, or harassing behaviour directed at other players or plinko game staff through any communication channel on the platform is strictly prohibited.

10

Account Termination

There are two categories of account termination on plinko game: voluntary termination by the member, and termination by plinko game due to terms violations.

Voluntary Closure: You may request account closure at any time by contacting our support team via live chat. Prior to closure, any eligible balance (not subject to active bonus rollover requirements) will be returned to you via your registered payment method within 3 business days. This process cannot be reversed once initiated, so please make sure you are certain before proceeding.

Termination by Plinko Game: We reserve the right to suspend or terminate accounts in the following situations without refunding any balance involved in the breach:

• Serious violations of the terms and conditions, particularly those involving fraud, money laundering or system manipulation
• Providing false information during registration or the KYC process
• Use of multiple accounts by the same individual
• Suspected activity that threatens the security of the platform or other players
• Failure to complete KYC verification within the stipulated period

In the event of a suspension, you will be notified via your registered email with a clear explanation and information on the appeals procedure if you believe the decision is unjust.

11

Responsible Gambling

Plinko game takes our social responsibility very seriously. We believe that betting is a form of entertainment that should be enjoyed responsibly and within your means. Our platform provides a range of tools to help you stay in control at all times.

• Deposit Limit: You can set daily, weekly, or monthly deposit limits in your account settings. These limits take effect immediately and can be lowered at any time. Increasing a limit requires a 48-hour cooling-off period to prevent impulsive decisions.
• Session Time Limit: Set a time limit for each playing session. The platform will send a reminder when you are approaching the limit and will automatically log you out once it is reached.
• Temporary Break (Self-Exclusion): If you need a break from the platform, you can activate a temporary self-exclusion for a period of 24 hours, 7 days, 30 days or 90 days. During this period, you will not be able to log in or make deposits, even if you request to cancel it.
• Long-Term Self-Exclusion: For self-exclusion periods exceeding 6 months or for a permanent exclusion, please contact our support team directly. Your account will be fully locked and cannot be reopened during the selected period.
• Warning Signs: If you find yourself betting with money needed for daily expenses, unable to stop even after reaching your limit, or hiding your betting activity from family — these are warning signs that need to be addressed immediately.

For more information on self-exclusion tools and support resources, please visit the Responsible Gambling in full.

12

Amendments to Terms & Contact Us

Plinko game reserves the right to amend, update, or replace any part of these Terms & Conditions at any time in accordance with operational and legal compliance requirements. That said, we remain committed to our transparency principles:

• Material changes will be communicated at least 7 days before taking effect
• Notice delivered via registered email AND in-platform notification
• The date of the last update will always be displayed at the top of this document
• You may request a copy of a previous version of the terms by contacting our support team

If you have any questions, concerns or complaints regarding these Terms & Conditions or the general operation of the plinko game platform, please reach out to us through the following channels:

• Live Chat: Available 24/7 in Bahasa Malaysia directly within the plinko game platform — the fastest method with response times under 5 minutes
• Email: support@plinkogame.run — response within 24 business hours

We value feedback from our players. If you find any section of these Terms & Conditions unclear or in need of further explanation, let us know — we will look to improve it in the next version.